Quality Service Systems
You Can Count On
The quality of an organization's products and services depends, in part,
on the quality of the service it gets from third party vendors and
suppliers. To ensure that MNA is a strong link in your quality chain,
Magnetics of North America, Inc., located at Tijuana,Mexico bordering
the U.S. is certified to the International Quality Standard ISO9002.
Many of MNA's hardware and software suppliers are ISO9000 certified,
which further strengthens the chain.
By meeting the ISO9002 requirements, Magnetics of North America, Inc.has
demonstrated its ability to effectively handle the sales and
installation of computer equipment and the delivery of technical
services required by corporate environments. Our partners and you, as
our customer, reap the benefits
of our ISO9002 registration.
What is
ISO9002?
The International Organization for Standardization is a worldwide
federation of National Standards bodies from more than 100 countries
including Mexico. ISO9002 promotes the creation of worldwide quality
standards in order to facilitate international cooperation in the
exchange of goods and services. ISO9002 standardization ensures
conformity to quality standards for business processes used to deliver
services.
Certified companies are required to create formal, documented
procedures, ensure that team members follow the procedures, and undergo
regular check-ups by internal as well as third-party
auditors.
ISO9002 is the quality standard appropriate to the information
technology service industry and has become a recognized standard for
business around the world. It is increasingly appearing as a requirement
on bid requests.
What
ISO9002 Means To You
Peace of mind in knowing you receive service from an organization that
has made a commitment to quality Satisfaction because services are
selected and designed to meet your unique business needs
Confidence from partnering with an organization that measures its
success on how well it meets your expectations Consistency in
services resulting from Magnetics of North America, Inc.'s use of
documented procedures which meet internationally accepted quality
standards Reliability because you know that quality auditors are
continually monitoring Magnetics of North America, Inc.'s performance.
Quality
Comes From Discipline
Magnetics of North America, Inc.'s ISO9002 registration has taken time
and discipline. It is a commitment that has put teeth into our quest for
quality. There are no shortcuts and no quick fixes in the Magnetics of
North America, Inc. quality system. Rather, it is an ongoing process of
improvements that ensures consistent, reliable and accurate service from
every level of the Magnetics of North America, Inc.organization.
Magnetics of North America, Inc.'s quality system is outlined and
explained in Magnetics of North America, Inc.'s Quality Manual and in
MNA's procedures. These items are available upon request. ISO9002
Certification draft.
Quality Policy
Commitment to continuous improvement in the quality of all MNA's
services is the key to long-term customer relationships. Every
individual within the MNA organization is accountable for quality and
for providing both internal and external customers with service that is
complete, reliable and on-time every time.
Scope of
Registration
MNA's ISO9002 registration applies to the management system for the
provision of technical support services and the administration of
related sales and installation services. By obtaining this registration,
Magnetics of North America, Inc. demonstrates its commitment to
continuous improvement in the quality of its solutions.
MNA's registration includes ongoing surveillance audits every six months
by Quality Assurance Services Pty Ltd to ensure continuing quality
conformance.
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